Scratch DSA Requirements

The purpose of this webpage is to provide information to our users, trusted flaggers, and relevant authorities in the European Union (“EU”) related to the EU Digital Services Act (“DSA”).

EU Average Monthly Active Recipients

As of October 1, 2024, Scratch Foundation (“Scratch”) has 2,555,284 average monthly active recipients (“AMAR”) for the Scratch Online Community service offered at https://scratch.mit.edu.

EU Authorities Single Point of Contact

Scratch has designated DSA-PoC@scratch.org as the single point of contact for EU Member States’ authorities, the European Commission, and the European Board for Digital Services in connection with the application of the DSA. Communications with Scratch’s single point of contact shall be in English.

When contacting Scratch, please be sure to include all of the following:

  • Your first and last name

  • The name of the EU authority you are acting on behalf of

  • An email address where Scratch can contact you

  • If applicable, clear information that is sufficient for Scratch to locate the illegal content concerned, such as one or more exact URLs and any additional information which would identify the material.

Please note that we will only respond to emails received from EU Member States’ authorities, the European Commission or the European Board for Digital Services in connection with the application of the DSA.

Trusted Flaggers

Scratch has designated TrustedFlagger@scratch.org as the email address to to assist organizations who have been granted trusted flagger status by an EU Member State Digital Services Coordinator (“Trusted Flagger”).

If you are a representative of a Trusted Flagger, please be sure to include legally required information when contacting Scratch, including:

  • Your first and last name

  • The name of the Trusted Flagger organization you are acting on behalf of

  • An email address where Scratch can contact you

  • Clear information that is sufficient for Scratch to locate the illegal content concerned, such as one or more exact URLs and any additional information which would identify the material.

Once your email has been sent, if you are a Trusted Flagger acting within your designated area of expertise, your request will be treated with priority. If you are not a Trusted Flagger, your email will not be responded to.

If you are not a Trusted Flagger and are trying to report inappropriate content, we appreciate your help in keeping Scratch safe. Please review the information below on illegal content to learn how you can report it.

Illegal Content

If you have encountered something which you believe in good faith constitutes illegal content, you can use the 'report' link on any user's profile, comment, project or studio. You may also report it by sending an email to DSAIllegalContent@scratch.org. The information you provide and your explanation of why you consider the content to be illegal will be carefully evaluated. Please prepare your submission thoughtfully and completely. You will be notified of our decision regardless of the outcome.

  • When contacting Scratch, please include the following:

  • Clear information that is sufficient for Scratch to locate the illegal content concerned, such as one or more exact URLs and any additional information which would identify the material, such as Scratch username of the account which posted the content and date when the content/information was posted, if known;

  • Explanation of the reasons alleging why the information in question is illegal content;

  • A statement confirming your good faith belief that the information you are submitting is accurate and complete;

  • Your full name and an email address where you can be contacted.

Please include any information that is sufficiently precise and adequately substantiated. We may not be able to identify or fully review the content if the submission is incomplete.

Disputes about Content and Accounts

I. Internal complaint process

You may lodge a complaint against our decision within 6 months of its notification in following situations:

  • If you reported illegal content and you are not satisfied with the outcome of our decision;

  • If we removed information you posted to Scratch, disabled access to it or restricted its visibility and you believe that this information does not constitute illegal content or was compatible with our Community Guidelines and/or Terms of Use; or

  • If your account has been suspended or terminated, and you believe that your conduct does not warrant the measure taken.

The information you provide and your explanation of why you consider that the provided information is (not) illegal or does (not) violate our Community Guidelines and/or Terms of Use will be carefully evaluated, so please fill out your complaint thoughtfully and completely. You will be notified of our decision concerning your complaint regardless of the outcome.

To lodge a complaint, write an email to DSAContent@scratch.org. In order for us to be able to process your complaint please include the following as appropriate:

  • Scratch username

  • Email address

  • Date when the content/information was posted

  • URL of the page where the content/information was posted

  • Text of, or description of, the relevant content/information

  • Explanation of why you consider this was (not) illegal content or a violation of the Community Guidelines and Terms of Use, as appropriate

  • If the content/information you are disputing is an image, the image file

Please include information that is sufficiently precise and adequately substantiated. We may not be able to identify the disputed content or fully review your complaint if it is incomplete. If you are disputing multiple decisions, please submit separate emails for each item.

The complaint process is free of charge.

II. Out-of-court dispute settlement

You can also choose an out-of-court dispute settlement body to resolve a dispute mentioned in Section I above.

An out-of-court dispute settlement body is an independent entity with the expertise to resolve disputes. It must be certified by an EU Member State’s Digital Services Coordinator. Scratch will cooperate with such bodies where legally required, but it is not legally bound by their decisions.

The procedures for resolving disputes, including the applicable fees, may differ based on the rules of each body and Member State. Please consult the website of the European Commission which is tasked with publishing up-to-date information on the certified out-of-court dispute settlement bodies and the website of the selected out-of-court dispute settlement body.